Your new AlphaSync PC is ready to go straight out of the box. You should enjoy a fault free computing experience for many years. Sometimes though electrical systems can develop faults.
But not all faults require your PC to be returned to us and common issues can often be sorted out over the phone. If you have a problem with your AlphaSync PC call our technical help team on 01430 433353 and we’ll do our best to help you out.
We’ve also listed some common problems and their solutions below:
Q: My computer powers on, but nothing shows on the screen
A: Double check your monitor is connected to your PC correctly. If it is, then you may want to try an alternative monitor. Your PC should have a small speaker inside. When you turn your PC on you should hear a single beep. This is called a ‘POST’ beep, and tells you the PC is booting up fine. If you don’t hear this or hear multiple successive beeps then you could have a hardware fault and we’d recommend giving us a call.
Q: I pressed the power button on my PC, but nothing happens
A: The first thing to check is that your PC is plugged in and both the socket you are connected to, and your power supply are switched to the on position. If you’re still getting no power, we’d recommend giving us a call and we’ll happily help troubleshoot your issue.
Q: How do I attach the Wi-Fi antennae?
A: With every AlphaSync PC you’ll receive a handy starter pack. This includes driver disks, manual and any extra accessories you need to set up your PC. Within the starter pack you’ll find your Wi-Fi antennas. You need to attach the antennas to the Wi-Fi card on the back of the PC via the ariel ports. Simply screw the antennas in place and, when fully secured, your system will be able to connect to wireless networks with much greater reliability and stability.
Q: How do I enable the correct RAM speed (XMP/AMP)?
A: To get the most out of your new AlphaSync PC it’s a good idea to increase the RAM speed. Usually, the default speed will be 2133Mhz. However, on almost all systems this can be manually increased. To do this you will need to enter your BIOS upon start-up.
The key you must press can differ depending on the model of motherboard in the system. However, the most common are:
When turning on the PC, you will have a small window of time in which to press this button to enter BIOS. The best course of action is to repeatedly press the above button as soon as you power on the PC, until you see it enter BIOS.
The layout of this will vary by model of motherboard. You will need to locate an option called “Enable XMP”, “Enable AMP”, or similar.
Once you have enabled this, you will then be able to manually increase the speed of the RAM to the hardware limit, which will often be 3000 or 3200Mhz. Again, this is done from the BIOS settings of your motherboard. The option to chance your RAM speed or ‘profile’ will be found near to the setting to enable XMP/AMP.
Q: How do I connect a monitor to my AlphaSync PC?
A: This is probably the most common question we receive. Fortunately, connecting a monitor to your PC is a quick process.
First, you’ll notice there are many different ports on the back of the system. You need to connect your monitors specifically to the ports on the graphics card. These are distinguishable from other ports are they are presented horizontally rather than vertically on the back of the system. If you are having trouble getting a display output from the system, ensuring the PC is connected by the graphics card, not the motherboard, will often resolve this.
Q: My screen goes blue and then shuts down
A: This is known as a ‘Blue Screen of Death’, or ‘BSOD’. It’s a failsafe and usually relates to a hardware or software fault. Try restarting whilst holding the ‘Shift’ key to start your system in Safe Mode. If the problem persists it’s more likely to be a hardware issue and we’d recommend giving us a call to go through more troubleshooting options.
Q: My computer locks up and shuts down unexpectedly
A: The most common cause for this is overheating. We’d recommend following the instructions on the next page that show how to take care of, and clean, your PC. If the problem persists, give us a call.